Gear Contact
Gear Contact

 

Billing

When paying by credit card, your credit card information will be collected by Paypal at check-out. Your credit card will be pre-authorized for the full amount of the purchase at the time of checkout, however the sum will not be transferred from your card until the purchase has been shipped. Pre-authorization of the credit card will speed up the order reviewing process, as we can ensure a credit card transaction will be approved at shipping time.

Your order will not ship until we receive the pre-authorization from your credit card. If your credit card is declined for any reason, we will contact you by email or phone. Please note that actual shipping charges may exceed the presented shipping estimate during check-out. See the Shipping Charges and Estimates section below for more information.

We take the privacy and protection of your information very seriously, please note that we do not store actual credit card numbers in our database, but instead we receive your payment via Paypal. Due to this fact, we are unable to validate specific information regarding your credit card, such as card number or CVV number, after an order has been submitted. Should there be an issue processing your card, you may be required to provide this credit card information again.

For more information about how to use Paypal without an account, please visit: https://www.paypal.com/uk/cgi-bin/webscr?cmd=xpt/cps/general/OptionalAccount-outside

For more information about the buyer protection via Paypal, please visit:

https://www.paypal-marketing.co.uk/safetyadvice/BuyerProtectionOffEbay.htm

Order processing

We understand that you may be on a tight schedule and we’ll do our best to ship items in stock the day after they have been ordered. However, please allow 24 hours for processing after you place the order. You will receive our order acknowledgement after the order has been placed. When we approve your order, an order confirmation will be sent via email. Within 24 hours, your order will ship and you will receive the shipment confirmation with a tracking number. Please note that bad weather or other disasters can be stumbling blocks for even the largest shipping companies. We will not be able to refund partial or whole shipping fees if your package arrives late due to delayed delivery of the shipping carrier.

Shipping for Pre-Order and Back-Order items

Our priority is getting the Gear Contact Ltd products in your hands as soon as possible. When you commit to an order on an item that is not currently in-stock, we will keep you informed of the status of your order, and if the shipping date should drastically change from that documented in the product page at the time of your order, we will immediately inform you. In all cases order fulfillment is first-come-first-served and all customers are treated equally. If you’re making plans around pre-order or back-order products, please take into account the expected shipping date listed on the product page before making a final decision.

Please note that shipping dates for pre-order and back-order items are only for reference and may change (either earlier or sooner). Purchasing a pre-order or back-order item is a commitment, and you will be billed when your product ships. Pre-order inventory will be stocked based on orders received, and canceled orders must still be paid for by us. Canceling pre-orders at the last minute creates burdens for us and other customers, please be sure of your purchase.

Shipping Options

Gear Contact Ltd uses Hongkong Post and EMS for all product shipping. Customers can choose between the two according to their own delivery need. We reserves the right to alter the carrier or shipment method at any time to ensure safe arrival of a package.

International Orders and Local Fee

Customers are solely responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We cannot predict your country’s customs or fee regulations therefore please check carefully beforehand and be prepared to pay full taxes on the fully declared value of your order. Also please inquire the postal system in your country if any additional charge will be involved. Keep a printout of your email receipt, in case you may have to show your customs office a copy.

If a shipment is returned to us for refusal or inability to pay customs fees, duties, or brokerage fees, your order will be canceled and a refund will be issued that is equal to the original purchase price after any shipping fees, and any expense incurred of your return order. These fees may include the original duties or customs fees and could exceed the product price. If you feel a shipment has been unintentionally returned to us, please contact us immediately to work out other options.

In an effort to adhere to all international customs laws and policies, Gear Contact Ltd is required to declare the full and correct amount of the product being shipped on any waybills or customs documentation. We cannot declare a different amount on a package from the purchase price that was actually paid for it. We apologize for any inconveniences this may cause, and thank you for your understanding in advance.

Shipping Charges and Shipping Estimates

Shipping charges marked with your initial order may fluctuate due to several factors, for instance, items added to or removed from an order before it shipped, a sudden rate hike in a particular region due to service or seasonal adjustments, change of destination or address before shipping. In all cases, we work to get the best shipping deals we can for your order, but the actual shipping price charged at time of shipment may be greater or less than the original shipping estimate. If a shipping cost increase exceeds 20 percent of the original shipping estimate, we will contact you via email for approval before shipping.
We reserve the right to adjust shipping methods due to any factors that may affect a successful and safe delivery of your order.

Prohibited Shipping Destinations

At this time, we are unable to ship products to individuals in the Russian Federation. None of the carriers we work with are able to effectively ensure that commercial packages to individuals will clear customs, and over 90% are returned to us being refused by customs. This results in several hundred dollars in shipping costs per attempt, and in an effort to ensure that we always deliver the product we sell to our customers, we are unfortunately unable to sell any product with a shipment address in the Russian Federation.

For customers in the Russian Federation who wish to purchase a product, you must either arrange for an agent to pick up the product from our facilities on your behalf, and then ship it on to you, or you must be a business and prepared to meet the lengthy import requirements for businesses.

Also we do not ship to any of the following countries: We apologize for the inconvenience this may cause you.

Cuba
Iran
North Korea
Sudan
Syria