Gear Contact
Gear Contact

 

Warranty

We are happy to exchange or replace any item purchased under the following warranty policies:

14-Day Trial Warranty: We will fix or replace anything that suffers from a defect in manufacturing or assembly for free. We do not warranty damage incurred in handling or shipping.

1 Year Limited Warranty: we will warranty everything but consumables. Consumables not replaced under warranty after 30 days. Unless otherwise defined on the product listing page, consumables are defined as: bearings, bushings, belts, and cables. This warranty covers any defect or failure in any product, other than normal damage incurred with use of the product. Wear and tear, and damage done to product while using it is not covered under warranty.

Under no conditions will we accept liability for any amount higher than the original purchase price of the product in question.

Contact us before returning any items at email: orders@gearcontact.com to receive an RMA number and shipping destination. Returns must have an RMA number clearly printed or written on the box with all parts packed as it was when delivered. Returns without an RMA number will not be entertained.
Items must be returned in their original packaging including all components, we will not accept returned items that are not appropriately packaged or damaged due to inappropriate packaging on return transit.

Faulty Items

If the product received by customer is clearly defective due to craftsmanship and manufacturing process, we will fix or replace the product at no cost to you. If there is no defect or we find that the problem is due to customer abuse or misuse, the item will be returned to the customer. We reserve the right to charge extra shipping fee in the case of a faulty return item.